Artificial intelligence is changing the way we work—and the way employers frame wellness for their workforces.
While AI can enhance productivity, support wellness initiatives, and streamline operations, using it effectively requires a thoughtful—dare we say, human—approach.
To maximize the impact AI can have on the wellbeing of your people, it’s crucial to leverage it as a support and empowerment tool, not a substitute wellness officer. Let’s take a look at the right and wrong ways to incorporate AI into your wellness workflow and what it can do for your return on investment.
It may seem counterintuitive to rely on AI for human-centric initiatives, but when applied thoughtfully, it can actually boost efficiency and improve outcomes, all while putting you and your workforce first.
Companies around the world have seen firsthand how AI can take on repetitive, time-consuming tasks, giving teams the bandwidth to focus on meaningful, higher-level work. Whether it’s predicting mechanical issues or safety risks for construction workers or detecting early-stage health conditions, AI doesn’t just boost efficiency—it can also save lives.
With all its advantages, there are also pitfalls to avoid when integrating AI in your organization. Here’s a look at some common missteps that can hurt rather than optimize efficiency:
AI surveillance—like tracking keystrokes or time spent on tasks—can quickly erode trust. While tracking clicks, time spent in-platform, and downloads can provide valuable engagement information for wellness admins, employees who feel overly monitored may experience stress or resentment, hurting engagement and morale.
The same goes for collecting invasive data, such as personal health metrics or detailed behavioral information. Instead, AI tools should be used in ways that support, rather than micromanage, employee productivity and wellness.
While AI can supplement wellness programs, it should never replace meaningful human interaction.
For instance, using an AI chatbot as the only source of mental health support can lead employees to feel isolated or overlooked. Genuine support systems require human connection, which is why it’s vital to use AI as a complement rather than a substitute.
AI systems can unintentionally perpetuate biases if not carefully managed. For example, AI algorithms in recruitment can sometimes favor certain demographics based on historical data. Regularly auditing AI systems to identify and correct biases is essential for ensuring fair and equitable treatment.
Too much automation in wellness programs can make them feel impersonal. Employees might be less likely to engage if their wellness options are entirely driven by algorithms. A blended approach that combines personalized AI recommendations with genuine human support helps foster a culture of wellbeing.
To make the most of AI, employers must blend it with human oversight. Here are some best practices for doing just that:
AI has the power to elevate wellness, productivity, and employee engagement when used thoughtfully. With the right approach, AI can be a valuable partner in cultivating a healthier, happier workplace.
For organizations looking to bring AI into their wellness programs, WellRight offers a platform designed to combine technology with compassionate, human-centered care. Request a demo today and see how.