Take a moment to reflect on the role models or mentors who have influenced you personally or professionally. When you think about their unique characteristics that left an impact on you, which qualities come to mind?
Was it their intelligence, down to the exact quotient? Were you inspired by their intricate technical skills? Or did you resonate with their ability to connect with you on a human level?
If you opted for the latter, you may place a greater emphasis on the value of emotional intelligence (EI) in personal and professional relationships.
Emotional intelligence is the ability to recognize and manage one’s own emotions as well as the emotions of other people. Employers are increasingly seeing the value of investing in emotional intelligence as employees from all walks of life come together—virtually, in-person, or both—to work toward unified goals.
And with research suggesting that emotional intelligence is a more reliable predictor of success and a more sustainable catalyst for employee well-being than IQ or technical skills, it’s also a valuable tool for boosting productivity and creativity, strengthening retention, and fostering a culture of empathy and equity.
While it's tempting for employers to covet high IQs or advanced technical capabilities, professionals who already possess high EI might find cause for celebration and recognition.
According to psychologist Daniel Goleman, who wrote the book, Emotional Intelligence: Why It Can Matter More Than IQ, people with high EI succeed more often in their work and personal relationships than those with low emotional intelligence and higher-than-average IQs.
Because emotional intelligence captures how individuals manage their behavior, navigate social complexities, and make decisions that lead to positive results, individuals with average IQs have been shown to outperform individuals with high IQs given their abilities to adapt and think creatively.
And as more organizations become aware of the correlation between emotional intelligence and competent leadership, it has become a top, core skill that is in high demand for leadership.
Emotionally intelligent leaders who model empathy can instill the benefits of high EI in other employees. Leaders can then develop and facilitate a positive and productive workplace that invigorates and motivates employees to do their best and see situations from multiple points of view.
As a result, employees who are well-equipped to handle conflicts with colleagues or adapt to unexpected organizational changes are more likely to thrive at work and at home.
Leaders who prioritize emotional intelligence stand to create a trickle-down effect for the rest of their organization.
“All of the research is getting stronger to make the case that people with more developed EI tend to be physically and psychologically healthier, experience greater well-being, make more informed decisions and do better at work,” says Marc Brackett, founding director of the Yale Center for Emotional Intelligence. “The one thing that every CEO of every company should think about is—are the people managing the people in my organization emotionally intelligent and how do the people feel in my organization?”
For example, a leader who actively listens, is understanding, and provides constructive feedback can reduce feelings of job insecurity among employees. A solidified sense of security thereby increases employees’ feelings of value within their organization—an increasingly sought-after requirement among employees in recent years.
In action, active listening means:
High emotional intelligence also enables leaders and managers to provide a greater sense of worth for employees. This, in turn, allows leadership to more effectively:
These benefits not only create a more cohesive organizational culture, but they also further business goals as well. When organizations prioritize EI, employees enjoy enhanced job satisfaction, engagement, and performance.
A driving factor of high engagement is the employee-leader relationship, as outlined by Gallup. Companies that experience greater financial success also tend to have employees with higher levels of self-awareness, suggesting a strong correlation between the two.
Leaders with high EI already bring tremendous value to an organization, but it's how they help employees hone their own EI that brings wide-ranging dividends for companies.
Employees who possess high EI are better equipped to handle strong emotions in the workplace, which helps them become more versatile team players and navigate stressful situations more effectively.
To learn more, check out our on-demand webinars, which covers emotional intelligence, why it matters, the five foundational elements of EI, the impact on an organization's bottom line, and much more.